Delivery
| What is the standard delivery time? | Estimated delivery time: 3-5 business days. All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone. |
| Do you offer an installation service? | Unfortunately, we do not offer an installation service. We recommend booking a professional to install purchased goods. |
| My order has not arrived yet, what should I do? | You can track the progress of your order on our website. To do this you just need to enter your email address and order number via Track My Order. Please email us at support@mirplushome.com or alternatively contact us via Live Chat and a customer service member will be happy to help. |
| Something is missing from my order. | If you receive an incorrect item, please let us know within 48 hours using the Contact Us form or by emailing support@mirplushome.com and a member of our team will look into your order immediately! We aim for these issues to be resolved in 48 hours at most. |
| Where is my order? | You can track your order via Track My Order, you just need to enter your order reference and your email address. If you are having difficulty tracking your order, please email support@mirplushome.com including your order number and delivery address. |
| How about the packing and shipping? | Normally, we have carton and foam for packaging to pass topple test or drop test. |
Payment
| What payment options are available? | We include almost all payment methods. If your payment is declined, please check that you have entered all the information displayed on your card correctly, ensuring that your billing and delivery addresses are correct and that all required fields have been filled in. If any problems persist, please contact our customer services team regarding the issue, providing as much detail as you can, and we will try to resolve it for you as soon as possible. |
| How do I place my order with you? | The process of placing an order is quick and easy. Simply browse the products you're interested in on our website, add what goods that interest or suit your needs and any recommended items you require to your basket, then proceed to the delivery and payment pages to complete the order. |
Product
| Where can I find specific product dimensions? | Our items have a Dimensions Information on each specific product page which will give you an accurate scale of the product. |
| Can I modify my order after I have placed it? | Yes, you can add/remove items on existing orders by speaking to our customer service team. Once your order has started being picked, you will not be able to make any further additions. |
| I'm having trouble in your checkout. | We are here to help! If you have any trouble placing an order, please use our live chat where one of the friendly staff will be happy and willing to diagnose whatever issue or question may arise. |
| When will an item back in stock? | We keep all of our product pages up to date with live stock notifications, so you can see if your desired product is in stock. You can also leave a message in the live chat or send us an email (support@mirplushome.com). We will send you an email to notify you when the shipment you want arrives in our warehouse. |
| Do you have installation instructions? | Yes. All of our products come complete with installation instructions. However, if yours become lost or damaged, then please contact us, where if possible we will email you another copy. |
| Do you have items in stock? | Yes. All goods that can be shown on the website are in stock. |
| Can I install the mirror myself? | Yes! All Mirplus products require minimal assembly. For hardwire fixtures (pendants and sconces) we recommend using a licensed electrician. When installing lighting, it's important that you follow all safety codes and regulations. Mirplus is not responsible for damages incurred from installation or misuse of our products; we suggest taking caution when working with electricity! |
| How do I clean and maintain my mirror? | To keep your mirror in pristine condition, simply apply warm water with a soft cloth and avoid letting any of the edges remain wet. Do not use acidic or alkali cleaners as they can damage both surfaces and backsides! Cleaning process: 1. Create a cleaning solution 2. Clean away tough residue 3. Clean from the top 4. Check for streaks |
| Do you work directly with industry? | We are the industry! We produce our own products. |
Return
| What is your returns policy? | 14 Days Money Back Guarantee. We understand that sometimes on the internet you don't get quite the feel for a product as you do, when you see it in the flesh. So if for whatever reason you are not entirely satisfied with your purchase, please contact us within 14-days of the reception of the mirror and we will offer you a refund or an exchange. The return shipping cost will be at the expense of the customer. View full returns policy. |
| I've changed my mind, how do I cancel my order? | If you need to cancel an order for any reason, please get in contact with us immediately by email (support@mirplushome.com) providing us with your order reference number. If your order has been dispatched, we will do our best to contact the courier before delivery to cancel your order. However, if you have received a canceled order, please return the item back to us within 14 days of receiving the parcel. All goods must be returned unused and in original packaging. Please be aware that we cannot refund goods that have been damaged whilst in your possession. We are not responsible for any return costs associated with unwanted items, and you will need to arrange the shipping yourself to ensure safe return. |
| My order is damaged, what should I do next? | We strongly recommend checking your delivery as soon as it arrives for any missing, incorrect or damaged items. If in the unfortunate event your order arrives damaged, please email support@mirplushome.com with your order number and clear photos of the damaged goods. We aim to process replacements as soon as possible. |
| How do I return something to you? | Please contact us by email (support@mirplushome.com) or by live chat. We will then notify you of the next step. Our returns address is: 6300 Valley View St, Buena Park, CA 90620 |
| What should I do if I have an incorrect item in my order? | If you have received an incorrect item, please let us know within 48 hours using the Contact Us form, or by emailing support@mirplushome.com and a member of our team will look into your order and contact you as soon as possible. We aim to resolve these issues within 48 hours. |
| Can I exchange an item instead of receiving a refund? | Yes. We are able to offer an exchange on items as an alternative to receiving a full refund. Once your goods have been received back with us, you will receive a notification email, which will include the next steps. Please note, additional delivery charges may be incurred. |
| Have you received the items I have returned to you? | You should check with your courier to see how long it takes for returned items to arrive back with us. Once goods are received by us it generally takes 7-10 days to process your refund or exchange. |
| Can you pick up a return from me? | Unfortunately, we cannot arrange to pick up any returns, and you are responsible for arranging safe postage of any returned items. |
International Order
| Do you deliver internationally? | Yes. We are happy to announce our international delivery service for our overseas customers. Please leave us a massage by email (support@mirplushome.com ). The quote will be made available to you within 24 hours. Our trade team will contact you to discuss this. |